Buyback lets any Shopify store run branded trade-ins: customers send back what they’ve outgrown, you grade and relist it, and they come back to shop with store credit.
Free to start · No credit card · Built for Shopify
How it works
The whole loop runs inside your store. No marketplace, no middleman, no revenue leaving your brand.
They pick items from past orders on your branded trade-in page, see the credit value instantly, and get a prepaid return label.
Items arrive at your warehouse. Grade each piece in a purpose-built workflow, adjust values, and relist what you accept as pre-loved product.
Store credit is issued automatically as a gift card. Customers spend it on new full-price product, and the cycle repeats.
What’s inside
Built from a real brand’s in-house trade-in operation, then generalized so any store can run it.
A polished trade-in page that lives on your store, in your name, your colors, and your copy.
Accepted trade-ins issue store credit as a Shopify gift card the moment grading is done.
Receive, inspect, grade item by item, and relist accepted pieces as pre-loved products.
Bring your own carrier and email platform. Every stage fires events and Shopify tags for Klaviyo, Flow, or any tool you use.
Funnel, turnaround times, acceptance rate, and recovery value, with submission and item-level CSV exports.
Auto-send return labels and auto-issue rewards when grading completes, with a spending ceiling you control.
Pricing
No $99 per month entry fee. No prepaid trade-in bundles. You’re only charged when you accept a trade-in, never for submissions you decline.
Starter
Brands testing the waters
Free
+ $2.00 per accepted trade-in
Full storefront widget, automatic rewards, status tracking, and lifecycle email events.
Growth
Established programs, growing volume
$15 / month
+ $1.75 per accepted trade-in
Adds custom capture fields, the reporting dashboard, and CSV exports.
Pro
High-volume or custom needs
$39 / month
+ $1.50 per accepted trade-in
Adds custom branding, hands-free automation, and priority support.
Shipping always runs through your own carrier at cost. We never mark it up.
Early access
We’re onboarding a small group of brands before the public launch. Leave your email and we’ll save you a spot.
Free to start · No credit card · Built for Shopify